Fulfillment: Winning and Losing in One-Click America

Amazon’s sprawling network of delivery hubs, data centers, and corporate campuses epitomizes a land where winner and loser cities and regions are drifting steadily apart, the civic fabric is unraveling, and work has become increasingly rudimentary and isolated. Ranging across the country, MacGillis tells the stories of those who’ve thrived and those who've struggled to thrive in this rapidly changing environment, demonstrating the hidden human costs of the other inequality—not the growing gap between rich and poor but the gap between the country’s winning and losing regions. The result is an intimate account of contemporary capitalism; its drive to innovate, its dark, pitiless magic; its remaking of America with every click. Fulfillment shows how Amazon has become a force in Washington, D.C., ushering readers through a revolving door for lobbyists and government contractors and into CEO Jeff Bezos’s lavish Kalorama mansion.

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