People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts

This timeless guide will help you improve your communication and listening skills. It explains the twelve most common communication barriers, the damage they can cause, and how to overcome them. Learn how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others through this detailed and practical guide. 

(This book may contain a sharpie mark on the top or bottom edge and may show mild signs of shelfwear.)