10 Rules for Talking: An Expert's Guide to Mastering Difficult Conversations

You don't have to be a psychologist to have noticed that communication is harder than ever. Many conversations seem to consist of people repeating talking points without ever listening to the other person. Author Tim Harkness argues in 10 Rules for Talking that we need to learn how to communicate with people who have differing opinions. He reminds us that people are worthy of respect, and proposes tips on how to persuade, respond, and keep conversations flowing. Just because someone disagrees with you doesn't mean they're wrong. And with this expert's guide, you'll be able to convince them that you're not wrong either.

(This book may contain a sharpie mark on the top or bottom edge and may show mild signs of shelfwear.)